Last Updated: August 30, 2026
Great Menu Covers is operated by Dakonte Product Group, Inc. This Shipping Policy applies to orders placed through GreatMenuCovers.com and to Great Menu Covers orders placed directly with us by phone, email, quotation, purchase order, or other approved ordering method.
1. Shipping Destinations
We ship to valid residential and commercial street addresses throughout the United States and Canada.
Shipments to PO Boxes may require special handling or a different shipping method. Please contact us before ordering if delivery to a PO Box is required.
For APO, FPO, DPO, U.S. territories, or destinations outside the United States and Canada, please contact us before placing your order so we can confirm available shipping options.
2. Production & Processing Times
Many Great Menu Covers products are manufactured or finished to order. Production time varies depending on the product, quantity, materials, customization, imprinting, and current production requirements.
Some products may be available from stock and can ship more quickly.
When an estimated production or shipment time is provided on a product page, quotation, order acknowledgment, or other communication from us, that estimate applies to that order.
Production time and carrier transit time are separate. Carrier transit time begins after your order has been completed and shipped.
If circumstances arise that materially affect an estimated shipment date, we may contact you with an updated estimate or available options.
3. Shipping & Handling Charges
Shipping and handling charges for online orders are calculated based on the order and destination and are shown during checkout before the order is submitted.
Orders placed by quotation, phone, email, purchase order, or another approved method may have shipping and handling charges shown separately on the quotation, order acknowledgment, or invoice.
Shipping and handling charges may include costs associated with packaging, order handling, parcel or freight transportation, and related shipping services.
4. Shipping Methods
We generally ship parcel orders using UPS Ground but may use FedEx, USPS, or another appropriate carrier or service based on the order, destination, package size, service availability, or other shipping requirements.
We reserve the right to select the carrier and shipping method when shipping is prepaid on our account unless a specific shipping method has been agreed to in advance.
5. Delivery & Transit Times
Carrier delivery dates and transit times are estimates and are not guaranteed unless a specific guaranteed carrier service has been purchased and the carrier's guarantee applies.
Transit time depends on the shipping method, destination, carrier operations, weather, service disruptions, and other circumstances that may be outside our control.
Our shipping location is Milwaukee, Wisconsin.
Once an order has shipped, tracking information will generally be provided when available.
6. Expedited & Date-Sensitive Orders
If you need an order by a specific date, please contact us before placing your order so we can review production requirements and available shipping options.
Selecting an expedited carrier service such as Next Day Air or another premium shipping method reduces carrier transit time only. It does not reduce manufacturing or production time unless expedited production has also been specifically confirmed by us.
We recommend allowing additional time for customized, imprinted, unusually large, or high-quantity orders.
7. Large Orders & Freight Shipments
Large, heavy, oversized, or high-volume orders may be shipped using palletized freight instead of parcel service.
When freight delivery is appropriate, we may contact you before shipment to confirm that the delivery location can receive a palletized shipment and to identify any special delivery requirements, such as liftgate service.
Special freight services requested or required for delivery may result in additional charges.
8. Lost or Delayed Shipments
If tracking indicates an unusual delay or your shipment has not arrived as expected, please contact us promptly. A delayed shipment is not necessarily considered lost.
When shipping was prepaid using our carrier account, we will assist with tracing the shipment and, when appropriate, file a claim with the carrier.
If tracking indicates that a package was delivered but you cannot locate it, please contact us. We may review available carrier information, including proof of delivery and other delivery records, before determining how the shipment should be handled.
If a shipment made using our carrier account is confirmed lost, we will work with you on an appropriate replacement or refund.
If we shipped using a carrier account provided by you or your customer, responsibility for tracing the shipment and filing any carrier claim generally remains with the holder of that carrier account.
9. Items Damaged During Shipment
Please inspect packages and products as soon as practical after delivery.
If a package or its contents appear to have been damaged during shipping:
- Retain the shipping carton, packaging materials, and damaged products.
- Photograph the outside of the package, shipping label, internal packaging, and damaged items.
- Contact us promptly.
When shipping was prepaid using our carrier account, we will review the information provided and, when appropriate, file the carrier claim. Depending on the circumstances, we may replace damaged items or issue an appropriate refund.
If shipment was made using a carrier account provided by you or your customer, responsibility for filing the carrier damage claim generally remains with the holder of that carrier account.
Prompt notification is important because carriers may impose deadlines for reporting concealed or visible shipping damage.
10. Customer-Provided Carrier Accounts & Third-Party Billing
We may allow an order to ship using your UPS, FedEx, or other carrier account when approved in advance.
- You are responsible for providing accurate carrier account and billing information and for ensuring that the account is authorized for the requested shipment.
- If the carrier rejects the account information or charges our account because the carrier account information you provided was inaccurate, incomplete, unauthorized, or otherwise not accepted, you are responsible for the resulting shipping charges, correction fees, penalties, or other carrier-imposed costs.
- When you provide your customer's carrier account for a drop shipment, you are responsible for confirming that the account information is accurate and authorized for use.
11. Incorrect or Incomplete Shipping Addresses
Please provide a complete and accurate delivery address, including any applicable apartment, suite, unit, building, department, or other location information.
You are responsible for additional carrier charges resulting from an incorrect or incomplete address provided with the order, including address-correction, delivery-intercept, redelivery, return-shipping, or similar carrier fees.
12. Undeliverable, Refused & Returned Shipments
If an order is returned to us because it was refused, undeliverable, addressed incorrectly, or could not otherwise be delivered, we will attempt to contact you regarding available options.
Additional shipping and handling charges must generally be paid before the order is shipped again.
If you choose not to have an eligible order reshipped, any return or refund will be governed by our Return and Refund Policy, including any applicable restocking charges, shipping deductions, and restrictions on custom or non-returnable products.
Custom, imprinted, personalized, or otherwise non-returnable products do not become returnable solely because a shipment was refused, undeliverable, or returned by the carrier.
13. International Shipments
International shipments may be subject to customs requirements, duties, taxes, brokerage charges, or other fees imposed by governments or carriers.
Unless we specifically agree otherwise in writing, any such charges that are not collected by us as part of the order are the responsibility of the recipient.
Please contact us before placing an order for delivery outside the United States or Canada.
14. Contact Us
If you have questions about shipping, production timing, freight delivery, expedited service, or a shipment already in transit, please contact us:
Great Menu Covers
A Dakonte Product Group, Inc. brand
Email: Sales@DakonteProducts.com
Phone: 800-238-3957
You may also use our Contact Us page.
15. Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, services, or business practices.
Unless different terms are specifically agreed to by us in writing, the Shipping Policy in effect when your order is placed will apply to that order.