Last Updated: August 30, 2026
Great Menu Covers is operated by Dakonte Product Group, Inc. This Return & Refund Policy applies to Great Menu Covers products purchased directly through GreatMenuCovers.com or from us by phone, email, quotation, purchase order, or another approved ordering method.
We want you to receive the right product for your application. If you are unsure about sizing, fit, materials, or another product detail, please contact us before ordering. When appropriate, you may also request information about pre-production samples.
If a delivered product does not meet your needs, the following terms apply.
1. Standard Return Period
We offer a 30-day return period. You must contact us to request a return within 30 days after delivery of the item.
- Approved returns are subject to a 20% restocking charge.
- You are responsible for return shipping costs.
- Warranty-related returns or exchanges are handled separately under any applicable warranty terms.
2. Return Authorization (RA) Required
Before returning an item, you must contact us to obtain a Return Authorization (RA) number.
Items returned without first obtaining an RA number will not be accepted.
To request a return authorization:
- Email: Sales@DakonteProducts.com
- Phone: 800-238-3957
If your return is approved, we will provide an RA number and return instructions.
3. Non-Returnable Items
Some products are non-returnable. When applicable, a product may be identified as non-returnable on its product page, written estimate, quotation, or in email or other order communications.
Non-returnable items include:
- Custom products
- Custom printed or imprinted products
- Other products specifically identified as non-returnable before purchase
Important: Custom, printed, imprinted, or otherwise non-returnable products do not become returnable simply because they are no longer needed, were ordered incorrectly, or do not fit the customer's intended application.
4. Condition of Returned Items
To be eligible for a return, the product must:
- Be unused
- Be in the same condition in which it was received
- Include the original packaging
- Be accompanied by the applicable order number, receipt, or other requested order information
If these conditions are not met, Dakonte Product Group, Inc. reserves the right to reject the return or reduce or deny the requested refund as appropriate.
5. Shipping Your Approved Return
Approved returns must be shipped prepaid by you using UPS, FedEx, USPS, or another appropriate parcel carrier.
Return Address:
DAKONTE PRODUCT GROUP, INC.
Returns Department
6615 W Mill Road
Milwaukee, WI 53218
Please include the RA number and any return documentation we provide.
You are responsible for properly packaging returned products so they arrive at our facility without damage.
6. Exchanges
If you need a different product, size, or configuration, the simplest process is generally to return the eligible item you have and place a separate order for the replacement item.
Please contact us before placing the replacement order if you need assistance determining the appropriate product.
7. Refunds
After we receive and inspect an eligible return, we will notify you whether the return has been approved for refund.
If approved, the refund will be issued to the original payment method, subject to the applicable 20% restocking charge and any other adjustments permitted under this policy.
Banks, credit card companies, and payment providers may require additional time to process and post a refund after it has been issued.
If you do not see an approved refund credit within 5–7 business days after we notify you that the refund has been processed, please contact us.
8. Damage During Return Shipping
Please securely package all returned products.
If returned products are damaged while being shipped back to us and arrive in a condition that prevents them from being restocked or resold, we may reduce the refund to account for the damaged or unusable products.
We recommend using appropriate protective packaging and retaining your return-shipment tracking information.
9. Sale Items
Sale-priced or discounted items may be returned under this policy unless the applicable product page, quotation, sales documentation, or other order terms specifically state that the item is non-returnable.
Eligible sale items are subject to the same return conditions as regularly priced items unless different terms were disclosed before purchase.
10. Cancelled or Modified Orders
This policy primarily addresses returns after delivery.
If you request cancellation or modification of an order before shipment, any cancellation or modification terms applicable to that order will apply.
Please contact us as soon as possible if you need to request an order change or cancellation.
11. Purchases From Other Sellers
This Return & Refund Policy applies only to Great Menu Covers products sold directly by Great Menu Covers or Dakonte Product Group, Inc.
If you purchased a Great Menu Covers product from a reseller, distributor, marketplace seller, or another third party, please contact that seller regarding its applicable return and refund policy.
12. Contact Us
For questions about a return, refund, exchange, product selection, or this policy, please contact:
Great Menu Covers
A Dakonte Product Group, Inc. brand
Email: Sales@DakonteProducts.com
Phone: 800-238-3957
You may also use our Contact Us page.
13. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes in our products, operations, or business practices.
Unless different terms are specifically agreed to by us in writing, the Return & Refund Policy in effect when your order is placed will apply to that order.