Last Updated: August 30, 2026
Great Menu Covers is operated by Dakonte Product Group, Inc. This Order Cancellation & Modification Policy applies to Great Menu Covers orders placed directly through GreatMenuCovers.com or from us by phone, email, quotation, purchase order, or another approved ordering method.
If you realize shortly after placing an order that you need to cancel or modify it, please contact us as soon as possible. Because many Great Menu Covers products are manufactured, finished, or prepared specifically for an order, our ability to cancel or modify an order may become limited once processing or production begins.
1. Standard Cancellation & Modification Period
Eligible, unshipped orders may generally be cancelled or modified until 6:00 PM Central Time on the next business day after the order is placed.
- This standard cancellation and modification period applies only to eligible, non-custom products.
- Custom products, custom designs, printed or imprinted products, and products otherwise identified as non-cancellable or non-returnable may not be eligible for cancellation or modification after the order is placed.
If an order ships before we receive and confirm a cancellation request, the order can no longer be cancelled. Any eligible return will instead be governed by our Return & Refund Policy.
2. How to Request a Cancellation or Modification
Because cancellation and modification requests are time-sensitive, please contact us promptly:
- Phone: 800-238-3957
- Email: Sales@DakonteProducts.com
A cancellation or modification is not effective until it has been confirmed by us.
Please do not assume that an order has been cancelled or modified solely because you sent an email, left a voicemail, or submitted another message.
3. Credit Card Payments
If an order paid by credit card is cancelled after the payment has already been processed, a cancellation charge of up to 4% of the cancelled amount may apply to account for payment-processing costs associated with the transaction and refund.
This charge does not apply when we initiate the cancellation and issue a full refund, or when applicable law requires a full refund.
If no credit card payment was processed, this charge does not apply.
4. Cancellation Requests After the Standard Deadline
Cancellation requests received after 6:00 PM Central Time on the next business day after the order was placed may not be accepted.
For an eligible, unshipped, non-custom order, we may agree to a late cancellation when circumstances permit.
If a late cancellation is accepted, the order may be subject to a 25% cancellation charge.
Once an order has shipped, it cannot be cancelled. Any eligible return after delivery will be governed by our Return & Refund Policy.
5. Custom, Printed & Imprinted Orders
Custom products, custom designs, printed or imprinted products, and other products produced or prepared specifically for an order may enter production soon after the order is placed.
For that reason, these orders may not be cancelled or modified after acceptance of the order, approval of applicable artwork or specifications, or commencement of production.
If we are able to accommodate a requested change to a custom or imprinted order, additional charges, revised production time, or a revised shipment date may apply.
Any modification must be confirmed by us before it becomes effective.
6. Order Modifications
An approved modification may affect:
- Product pricing
- Product specifications
- Quantity
- Imprinting or customization charges
- Shipping and handling charges
- Production time
- Estimated shipment date
If a modification increases the order total, any additional amount must be paid or otherwise approved before the modified order is completed.
If a modification reduces the order total, any applicable adjustment or refund will be handled based on the circumstances of the order and payment method.
7. Orders Cancelled by Great Menu Covers
Dakonte Product Group, Inc. reserves the right to cancel an unshipped order when reasonably necessary, including because of product availability, pricing or listing errors, payment or verification issues, production limitations, suspected fraud, or other circumstances affecting our ability to fulfill the order.
If we cancel an order, amounts paid for the cancelled portion of the order will be refunded.
A cancellation initiated by us will not be subject to the customer cancellation charges described in this policy.
8. Shipping Delays
If we are unable to ship an order within an applicable promised or required timeframe, we will provide any required notice, cancellation option, and refund in accordance with applicable law.
Any cancellation right arising from such a shipping delay is separate from the voluntary customer cancellation terms and charges described elsewhere in this policy. No cancellation charge under this policy will apply when applicable law requires a full refund.
9. Relationship to Our Return & Refund Policy
This policy primarily addresses cancellation or modification requests made before shipment.
After an order has shipped, cancellation is no longer available. Eligibility to return a delivered product is governed by our Return & Refund Policy, including its rules regarding return authorization, restocking charges, non-returnable products, and return shipping.
10. Purchases From Other Sellers
This Order Cancellation & Modification Policy applies only to Great Menu Covers products sold directly by Great Menu Covers or Dakonte Product Group, Inc.
If you purchased a Great Menu Covers product from a reseller, distributor, marketplace seller, or another third party, please contact that seller regarding its applicable cancellation and modification policies.
11. Contact Us
For questions about cancelling or modifying an order, please contact:
Great Menu Covers
A Dakonte Product Group, Inc. brand
Email: Sales@DakonteProducts.com
Phone: 800-238-3957
You may also use our Contact Us page.
12. Applicable Law & Statutory Rights
Nothing in this policy limits any cancellation, refund, or other consumer right that cannot be waived or restricted under applicable law.
13. Policy Changes
We may update this Order Cancellation & Modification Policy from time to time to reflect changes in our products, operations, payment methods, or business practices.
Unless different terms are specifically agreed to by us in writing, the Order Cancellation & Modification Policy in effect when your order is placed will apply to that order.